Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (1st Edition)

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (1st Edition)
Susan S Raines


416150
MGT102
Southern Institute of Technology
9780470931110
Out of Print
Format:
Published 1/02/2013
Edition Info 1st Edition
ISBN13 9780470931110
Published In Australia
Imprint Jossey Bass Wiley
Publisher John Wiley & Sons Australia
Pages 496
Size (mm) h x w x d
Blurb Conflict Management for Managers  takes a theory-to-practice approach, focusing oncommons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided intofour sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.
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