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Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (2nd Edition)
This publication is printed to order and can take 4-6 weeks to arrive when it is not in stock
| Published | 10/08/2019 |
| Edition Info | 2nd Edition - 9781538119938 1st Edition - 9780470931110 - Out of Print |
| Published In | United States |
| Publisher | Rowman & Littlefield |
| Pages | 512 |
| Blurb | Conflict Management for Managers takes a theory-to-practice approach, focusing oncommons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided intofour sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated. |
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