Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (2nd Edition)

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (2nd Edition)
Susan S Raines
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NZ$ 130.00
 
NZ$ 114.99
901669
MGT102
Southern Institute of Technology
9781538119938
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Published 10/08/2019
Edition Info 2nd Edition - 9781538119938
1st Edition - 9780470931110 - Out of Print
Published In United States
Publisher Rowman & Littlefield
Pages 512
Blurb Conflict Management for Managers  takes a theory-to-practice approach, focusing oncommons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided intofour sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.



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